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Privacy Policy

The Bayside Health Hub

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This Privacy Policy applies to personal information collected by The Bayside Health Hub through its website and in connection with enquiries or communications made through the website.

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1. What is “personal information”?

The Privacy Act 1988 (Cth) generally defines “personal information” as information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether or not it is recorded in a material form.

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Where information does not identify you, or reasonably enable your identity to be determined, it will generally not constitute personal information for the purposes of this Privacy Policy.

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2. What information do we collect?

The personal information we collect depends on how you use our website and interact with us.

We may collect information including your:

  • name;

  • email address;

  • telephone number;

  • date of birth;

  • contact details;

  • information submitted through website forms or enquiries;

  • appointment or service enquiries; and

  • other information you voluntarily provide to us.

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As a health-related business, you may also choose to provide information relating to your health when making an enquiry or communicating with us. Health information is considered sensitive information under Australian privacy law and will be handled with additional care and only collected where permitted by law.

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3. How do we collect your personal information?

We may collect personal information when you:

  • enter information into our website;

  • submit an enquiry or contact form;

  • request information about our services;

  • communicate with us by email, telephone or other means; or

  • otherwise provide information directly to us.

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Our website may also use cookies and similar technologies to understand how visitors use the website, improve its functionality and customise the user experience.

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Where practical, you may interact with us anonymously or using a pseudonym. However, we may need identifying information where it is necessary to respond to your enquiry, provide a service or meet our legal obligations.

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4. Purpose of collection

We may collect, hold, use and disclose personal information for purposes including:

  • responding to your enquiries;

  • providing and improving our services;

  • managing appointments or service requests;

  • operating, maintaining and improving our website;

  • communicating with you about our services;

  • complying with our legal and regulatory obligations; and

  • other purposes reasonably related to the reason the information was collected.

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We may disclose personal information to service providers who assist us in operating our website or business, where reasonably necessary. These providers are expected to handle personal information appropriately and only for the purposes for which it has been disclosed.

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Where permitted by law, we may send you information about services that may be relevant to you. Any direct marketing communication will provide a way for you to opt out of receiving further marketing communications.

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We will not use sensitive health information for direct marketing except where permitted by applicable law.

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5. Access and correction

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

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Access or correction may be subject to exceptions permitted under applicable privacy laws.

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To request access or correction, please contact us using the details below.

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6. Security of personal information

We take reasonable steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure.

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However, transmission of information over the internet carries inherent risks, and no method of electronic transmission or storage can be guaranteed to be completely secure.

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7. Complaints

If you have a concern or complaint about how The Bayside Health Hub has handled your personal information, please contact us using the details below.

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We will review your complaint and may contact you if we require further information. We will endeavour to respond within a reasonable period.

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If you are dissatisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

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8. Overseas disclosure

Some service providers used to operate our website or business may store or process information outside Australia.

Where personal information is disclosed to an overseas recipient, we will handle the disclosure in accordance with applicable Australian privacy laws.

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Where practicable, we will take reasonable steps to ensure overseas recipients appropriately protect personal information disclosed to them.

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9. Third-party websites and services

Our website may contain links to third-party websites, booking platforms or other online services.

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Those third parties may have their own privacy policies and practices. The Bayside Health Hub is not responsible for the privacy practices of third-party websites or services, and we encourage you to review their privacy policies before providing personal information.

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10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations.

The current version will be made available on our website.

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11. How to contact us about privacy

If you have any questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:

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The Bayside Health Hub
Email: info@thebaysidehealthhub.com.au

Phone: 0432 036274
Address: Unit 1, 131 Old Cleveland Road, Capalaba, 4157

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Last updated: 8 September 2026

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